Job Description

Title :Site Reliability Engineer/SRE

Location : Indiana Remote

50% support/Operations

• • Runtime production operations support Sev 0 & Sev 1
  • "Super T shaped" role that can float between squads with focus on Continuous Process Improvement

50% Development engineering

• • Automation of repetitive tasks
  • SREs are focused on building and monitoring anything in production that improves service resiliency

Job description :

• Possess hands on experience in various stages of IT Infrastructure management Lifecycle.
• Experience in Client relationship, Service Integration, Team building, Process and People Management.
• Experience in successfully managing cloud operations and resources to deliver Client Satisfaction.
• Experience building, integrating, deploying and provisioning cloud services
• IaaC: Implemented large scale infrastructure using Cloud ARM / CF / Terraform Templates
• Experienced in scripting languages such as PowerShell, Python and Shell
• Experience with configuration management tools (Chef, Puppet, Ansible)
• Experience with Collaboration tools such as Atlassian (Jira, Confluence)
• Successfully governed DC consolidation and migration Projects
• Optimization of on-premise and cloud infrastructure and participate in design reviews
• Led multiple implementations of infrastructure monitoring using native monitoring, and third-party tools
• Capacity planning and management create, use, maintain a capacity model for on-prem and Cloud workloads
• Certified in Cloud Architecture, Operations and Engineering
• Certified in ITIL and project management

Responsibilities

• Resolve critical and complex technical issues in a global support delivery team. Combine technical expertise and customer requirements to solve complex business challenges.
• Quickly identify customer issues WRT Cloud services; and being able to conduct in-depth diagnostics on Cloud platform and services.
• Perform RCA of critical incidents. Analyze and eliminate top issues impacting customer experience.
• Create documentation (SOP's & TSG's) to help L1/L2 teams to support operations.
• Work with leadership on process improvement and strategic initiatives
• Serve as the SME for selecting technology candidates and self healing capabilities for future service development
• Perform large scale automation, combining independent processes into robust behavior

Control Points

• Provide Architectural Reviews and Signoffs on a Service based on ability to achieve availability targets
• Accept or reject services based on their ability to achieve SLAs
• Validate scalability testing results, and test limits of hardware and software

Job Tags

Similar Jobs